Southern States at 15297 Brandy Road, in Culpeper

About Southern States

The Southern States is a US national Contractor company located in Culpeper, Virginia. To figure out why customers choose Southern States and to assess the reputation of the company, check the latest reviews on this page. Also, you can add your own review with the latest experience of cooperation with this company.

Find the nearest office location of Southern States by address or driving directions by using a map on this page. To contact the representative of the company use phone number below or visit official site. Don't forget to check the opening hours.

Contacts of Southern States

• Address: 15297 Brandy Road, Culpeper, VA 22701
• Website: southernstates.com
• Phone: +1 540-825-9651
• Types: Contractor  
• Price level: Moderately

Reviews

• 1

  William Knox

  Posted Apr, 22 2019
  If you're looking for lack of service and a company that doesn't care one bit for you as a customer, Southern States is the right provider for your propane needs. We inherited Southern States Culpeper when we bought on new home, and were at first impressed by their low price, but came to understand that they were a case study in getting what you pay for. Twice in three years in the middle of the winter our tank was allowed to run dry because their billing system showed our account as passed due. Both times it was only when we called to ask what had happened that they realized they had made an error. An occasional accounting error I can accept, and I let the first time slide because, hey mistakes happen and they made it right. But when there is absolutely no notification that we're in danger of being left without heat in the middle of winter, and when there is no effort made to do the right thing and get the customer what they need, than I can no longer accept it as just something that happens and am forced to take my business elsewhere.
  
  For me, the last straw was when I called them on a Saturday afternoon to inform them that, for reasons unknown to us, our tank had run empty and got no answer at the office phone number, despite their advertising 24 hour emergency service. Next I tried their on-line form, but that only promised someone would be in touch within 24 hours. As a last resort, I started emailing every email listed on the website begging someone to contact me. Even then I had to write twice before someone finally called me.
  
  Dan, who according to the website was their dispatcher / department manager, finally called and from the start of the conversation made it clear that he considered the call to be an inconvenience. He could not have cared less about the fact that the company had left us without heat. Instead he sat on the phone insisting there was nothing he could do because our account showed us as passed due. I told him this simply wasn't the case and produced a screenshot from my bank's website showing that they had received our check almost a month before. He claimed there was nothing he could do because "there was no way for him to open the store." (For those who have never had any exposure to accounting software like Quickbooks, every day you open the books for business and then close them at the end of the day. Dan's argument here doesn't hold water though since plenty of service businesses run calls after normal business hours and on the weekend, and simply reconcile the books on Monday mornings.)
  
  After an hour of pleading with Dan to do the right thing and send someone to help us, I resigned myself to the fact that Southern States Culpeper was not going to live up to their obligations, despite the fact that the error had clearly been theirs, and told them to come pick up their propane tank. I couldn't stomach doing business with a company that would tell me my infant son had to go cold because their accounting department dropped the ball and their dispatch manager flat out didn't care.

Photos of Southern States

The nearest contractors

• Open until 10:00 PM
  Target
  Home goods
  +1 540-829-6613
  15341 Montanus Drive, Culpeper, VA 22701
  Write a review
• Closed until 08:00 AM tomorrow
  Piedmont Appliance Repair, Inc
  Home goods
  +1 540-825-4480
  15191 Montanus Drive # 101, Culpeper, VA 22701
  Write a review
• Open until 09:00 PM
  Mattress Warehouse of Culpeper
  Home goods
  +1 540-829-7891
  15131 Montanus Drive, Culpeper, VA 22701
  Write a review
• Open until 06:00 PM
  Schewel Furniture Company
  Home goods
  +1 540-825-1059
  15291 Creativity Drive, Culpeper, VA 22701
  Write a review
• Open until 07:00 PM
  Rent-A-Center
  Home goods
  +1 540-825-1097
  15165 Montanus Drive, Culpeper, VA 22701
  Write a review
• Home Team
  Contractor
  +1 540-825-7375
  15612 Great Bridge Lane, Culpeper, VA 22701
  Write a review